Terms of return of goods:
The return of the product is carried out within 7 calendar days from the date of its receipt at the warehouse of our store. You can send a refund using a transport company that is convenient for you or bring it personally to our retail store. Returns are possible only if the presentation and consumer properties of the returned products are preserved, including that the product does not show signs of wear (damage, dirty stains, persistent unpleasant odor, deformations), the original presentation and all factory labels, tags, seals, and original packaging are preserved. The Buyer pays for the shipment of the returned products.
We will process your refund within 3 business days of receiving it. After processing, we will send the data for a refund to the bank.
Refunds are always made only to the bank card with which the payment was made on our website. The term for crediting funds usually ranges from 3 to 14 days (the term for crediting depends on the Bank that issued you the bank card and in some cases can reach up to 30 days).
DOWNLOAD the return request
Addresses to send refunds to:
1) The refund is sent from the SDEC order pick-up point (from any convenient SDEC branch in your city) to the SDEC order pick-up point located at 15 Liteyny Prospekt (Chernyshevskaya metro station) in Saint Petersburg to IP Tsyganenko Darya Dmitrievna, phone +79697161038;
2) By courier of any transport company convenient for you to the address: St. Petersburg, Liteyny Prospekt 9, 1st floor, clothing store "MANICSHOP", courier phone number +79219052484;
3) Send by Russian Post to the address: 9 Liteyny Prospekt, Saint Petersburg, 191187, addressed to Darya Dmitrievna Tsyganenko, phone +79697161038.
After sending the refund, you will need to email us at zakazmanic@yandex.ru , attach a photo of the receipt or shipping receipt that contains the tracking number. And also write the order number and full name.
