Delivery in St. Petersburg and Moscow:
Delivery in St. Petersburg is carried out by a courier of a transport company with a fitting. Delivery time within the ring road, in the presence of goods 2-3 business days. Delivery is carried out on weekdays from 09 to 18 hours.
Express delivery in St. Petersburg is carried out on the day of payment for the order or the next day, subject to the availability of goods (without the possibility of fitting).
Delivery outside the Ring Road and the Leningrad region is carried out by the transport company SDEK.
Delivery to Moscow is carried out by a courier of a transport company, with fitting. Delivery time, subject to the availability of goods in the warehouse, is 2-3 working days. Delivery is carried out on weekdays from 09 to 18 hours. Outside the Moscow Ring Road or the Moscow Region, the delivery time can be extended up to 5 working days.
Delivery across Russia:
Sending orders is carried out by the transport company SDEK with fitting and the possibility of returning to the courier (or at the point of issue of orders) if the item does not fit in size. Delivery is made in two ways:
- to the point of issue of orders in your city (you can check the opening hours on the CDEK website by clicking on the link: www.cdek.ru/contacts)
- by courier with door-to-door delivery (delivery on weekdays from 09 to 18)
Sending by Russian Post is also available. The average delivery time for a parcel is 3-7 days, not counting the day of departure, weekends and holidays (depending on the region of delivery).
The assembly, processing and transfer of orders to the transport company is carried out on weekdays and ranges from 3 to 5 business days.
Delivery to other countries:
Delivery is carried out by the transport company EMS. The average delivery time is from 7 to 14 days, excluding the day of departure, weekends and holidays (depending on the country).
The assembly and transfer of the order for shipment takes approximately 2-3 days, if the ordered goods are in stock.
Please note that depending on the country and amount of the order, it may be necessary to pay customs fees in accordance with the customs legislation of the country of destination.
Sample upon receipt of goods:
Fitting at the time of receipt of the goods is available if you choose delivery by the transport company SDEK, or by courier in Moscow or St. Petersburg (with fitting). Trying on goods should be no more than 15 minutes from the moment the courier arrives. Things that did not fit when trying on, you can give to the courier or at the point of issue of CDEK orders for return. After you have submitted the item for return, you need to write to the email address of the customer support service firstname.lastname@example.org. Please include your order number and full name in your email. If you would like to exchange an item for a different size or model, please indicate this in your return request.
PAYMENT BY CARD ON THE SITE
For payment (entering your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation.
Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl.
The transferred funds are returned to your bank account within 5-30 working days (the period depends on the Bank that issued your bank card).